Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed, we can’t offer a change-of-mind refund or exchange.
To be considered for a change-of-mind return, items must be:
- unused and in original condition
- unopened and in original packaging
- resaleable as new
- to complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items (Change of Mind)
For resale reasons, we cannot accept change-of-mind returns on:
- personalised or custom-made greeting cards or products (gifts)
- opened craft supplies (including paints, glues, inks, markers, resin, powders, clay, etc.)
- gift cards
These exclusions do not apply if the item is faulty or supplied incorrectly.
Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed and applied to your original payment method within a certain number of business days, depending on your payment provider.
Sale Items
Exchanges
We only replace items if they are faulty, damaged, or supplied incorrectly.
If you need to exchange a faulty item for the same product, please contact us at:
inkydinkyfingers@gmail.com we will provide return instructions.
Need Help?
If you have any questions about returns or refunds, please contact us at:
Email: inkydinkyfingers@gmail.com
Phone: 027 232 3071
Address: 8 Martin Street, Strathern, Invercargill, New Zealand